Services

Call centres

CLR Group owns and operates a highly effective state-of-the-art call-management centre in the Mauricie region.

With or without the support of specialized agents, such a centre – which is unique in Mauricie and one of the best-equipped in Quebec – represents the optimal technological solution for transmitting, programming, and coordinating calls and messages for security and targeted information purposes.

Phone support

Thanks to high-performance information systems and highly qualified personnel, we provide rapid and effective services along the entire call reception-management-transmission continuum.

Agent-supported call reception translates into multiple benefits:

• Calls are answered when lines are busy, outside business hours, or during pre-set periods
• Transmission of phone messages to cell phones, pagers, or e-mail accounts
• On-demand presentation of detailed and personalized daily reports
• Drafting of messages, orders or activity reports

Call centre information: ventes@groupeclr.com

Reception of automated calls

(without agent support) for:

• Access to specific information regarding the status of order, delivery, or manufacturing process
• A reliable and confidential service for reservations, registration and payments
• Programming and consulting for socio-economic activities
• Registering consumers to contests and promotions
• Personal support for retirees (PAIR program)
• Gauging satisfaction with customer service
• Surveying and programming other pre-selected information

Call centre information: ventes@groupeclr.com